Dear customers,

Your satisfaction is our top priority, and we want to ensure you are completely happy with your purchase. If for any reason you are not satisfied, we are happy to assist you in resolving the issue and ensuring you have a positive shopping experience.

Our return policy is designed to offer you maximum flexibility and convenience. Here's what to do if you wish to make a return:

• Contact us: Please get in touch to request a return. You can reach us by email, phone, or live chat. Our team will be happy to assist you and provide all the necessary return instructions.

• Returning the item: Once you have requested a return from us, you can send the item back. Please ensure that the item is unused and in its original packaging to guarantee a smooth process.

• Refund or exchange: After we have received and inspected the returned item, we will gladly offer you a refund of the purchase price or an exchange for another item, depending on your preference.

Dear customers,

We want to ensure your shopping experience with us is as pleasant and straightforward as possible. Therefore, we would like to inform you about our shipping methods, packaging, and shipping costs to guarantee complete transparency and trust.

Shipping methods: We offer various shipping options to meet your needs. These include standard shipping, express shipping, and, where applicable, international shipping options. Exact delivery times vary depending on the shipping method and your location. Please note that we always strive to process and ship your order as quickly as possible.

Packaging: We place great importance on the safe transport of your order. Therefore, we use high-quality packaging materials to ensure your items are well protected during shipping. Should you have any special packaging requirements, please do not hesitate to contact us, and we will do our best to meet your needs.

Shipping costs: Shipping costs vary depending on the shipping method, the size and weight of your order, and your location. The exact shipping costs will be displayed during the checkout process before you complete your order. We always strive to offer fair and transparent shipping costs to provide you with excellent value for money.

Legal Notice: All shipping policies comply with legal requirements and are designed to provide you with clear and transparent information. Should you have any further questions regarding our shipping policies, please do not hesitate to contact us.

Thank you for your trust and support. Should you require further assistance or have any questions, please do not hesitate to contact us.

Kind regards,

Mr. NONGNONG eU